FAQs
Products
What are your main products?
1) We specialize in manufacturing vinyl flooring, such as luxury vinyl tiles(LVT), luxury vinyl planks(LVP), stone polymer composite (also called stone plastic composite,SPC)
Can you attach the EVA or IXPE padding on the backing of flooring?
2) Yes, we can. And we have different thicknesses of EVA and IXPE for your options.
Customization
Can you copy my samples?
Yes. After receiving your samples, we can copy them.
Can you customize our package?
Not only customize but also we can design a package for your choice.
Your logo, your slogan, your preferred vision designs will be shown on the package.
Service
What services can you supply to us?
1）Free package design.
2）Free catalog-book design.
Free catalog-books as your design will be offered after 3 containers order.
3）One-on-one dedicated customer service.
Payment
What payment methods are accpted?
We prefer T/T, L/C.
What currency do you perfer?
CNY, USD.
If other kinds of currencies, we will check with our bank.
Shipping
Can you send the flooring container to my warehouse?
Yes, we can send the flooring from our warehouse to your warehouse.
Can I use my own shipping agent?
Absolutely. You can use your own shipping agent.
Also, we have our shipping agents to get better service and lower shipping costs for your use.
How long can I receive my flooring after paying the deposit?
1）If you choose from our catalog stock, we can send the flooring within 3 days.
2）If you customize, it will take 15-30 days for production.